Performs routine duties in the cleaning and servicing of public areas.
Maintains cleanliness of back office areas.
Reports missing and damaged hotel property.
Reports and turns in all Lost & Found items as per Hotel “Lost and Found” procedure.
Cleans and maintains all supplies, equipment and storage rooms.
Cleans and maintains all Lobby, restrooms and corridors and offices.
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
Consistently provides courtesy and professional service.
Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally.
Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
Is knowledgeable adhere to rules &amp;amp; regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health &amp;amp; safety.
Ensures all Outlet employees maintain high standards of personal presentation &amp;amp; grooming.
Maintains positive guest and colleague interactions with good working relationships.
Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.